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FAQ Topics
Membership
1. How do I become a member of Shopper's Voice consumer panel?
Becoming a Shopper's Voice panel member is easy. Just complete our Consumer Product Survey and you are automatically a member. This voluntary survey takes about 10 minutes to complete and it will be well worth your time!
Simply email us at contactus@Shoppers-Voice.com and tell us you'd like to join our online panel. We'll add your name and email address to our Online Panel Membership right away.
3. Is there a cost for joining Shopper's Voice?
Your Shopper's Voice Membership is absolutely FREE and the rewards are plentiful! Plus, there's no need to buy anything from Shopper's Voice, ever!
4. Why should I join Shopper's Voice?
There are so many reasons! In a recent survey, 86% of our panel members indicated that sharing their opinions was the primary reason for joining. Our panel members tell us that the number one reason they participate in our program is because they enjoy receiving the free samples and money-saving coupons. Of course, let's not forget you could also win one of several CASH prizes when you participate in our Consumer Product Survey. Shopper's Voice gives away over $30,000 in CASH prizes every year to our valued panel members.
5. What happens after I complete my online survey?
As a new panel member, you will receive a Welcome to Shopper's Voice email after completing your survey that includes your user name and system-generated password. In addition, don't forget to check your postal mailbox for your special thank you package of coupons, free samples and special offers approximately 12 weeks after completing your survey.
5b. What happens after I complete and return the paper survey that was mailed to me?
If you initially completed our paper survey Consumer Product Survey, and provided us with your email address, you too will receive a Welcome to Shopper's Voice email several weeks after receipt of your survey.
All members who respond online and provide a valid postal address are automatically included in our postal panel as well. You may receive ongoing rewards through the mail from our trusted marketing partners. These offers will be highly relevant and tailored to your household, based upon your survey responses.
7. Do I need to buy anything in order to qualify for the sweepstakes?
No! Membership is free. Shopper's Voice does not sell anything to our panel members.
8. How do I refer a family member or a friend?
You can share the benefits of Shopper's Voice membership with your family and friends. Let them speak their minds and get rewarded too! For each eligible member you successfully refer to the Shopper's Voice panel, your name will be entered into a drawing to win $1,000 cash. Click here for program details. See complete Refer a Friend Official Rules.
9. Can I join the panel and win prizes if I do not live in the United States or Canada?
At this time, our panel is currently open to residents of the United States or Canada only.
10. What happens if I want to discontinue my Shopper's Voice Membership?
You may cancel your membership anytime. Click here or write to us at the following address:
41 Metropolitan Road
Toronto, Ontario
M1R 2T5
Becoming a Shopper's Voice panel member is easy. Just complete our Consumer Product Survey and you are automatically a member. This voluntary survey takes about 10 minutes to complete and it will be well worth your time!
IMPORTANT - There are two membership options:
Postal Panel Membership
A postal panel member is someone who responded to our paper survey
If a consumer provides us with an email address on the paper survey, they will be included in the online panel too
Online Panel Membership
An online panel member is someone who responded to our online survey. Consumers who respond online can enjoy the benefits of both
our online and offline rewards.
Simply email us at contactus@Shoppers-Voice.com and tell us you'd like to join our online panel. We'll add your name and email address to our Online Panel Membership right away.
3. Is there a cost for joining Shopper's Voice?
Your Shopper's Voice Membership is absolutely FREE and the rewards are plentiful! Plus, there's no need to buy anything from Shopper's Voice, ever!
4. Why should I join Shopper's Voice?
There are so many reasons! In a recent survey, 86% of our panel members indicated that sharing their opinions was the primary reason for joining. Our panel members tell us that the number one reason they participate in our program is because they enjoy receiving the free samples and money-saving coupons. Of course, let's not forget you could also win one of several CASH prizes when you participate in our Consumer Product Survey. Shopper's Voice gives away over $30,000 in CASH prizes every year to our valued panel members.
5. What happens after I complete my online survey?
As a new panel member, you will receive a Welcome to Shopper's Voice email after completing your survey that includes your user name and system-generated password. In addition, don't forget to check your postal mailbox for your special thank you package of coupons, free samples and special offers approximately 12 weeks after completing your survey.
5b. What happens after I complete and return the paper survey that was mailed to me?
If you initially completed our paper survey Consumer Product Survey, and provided us with your email address, you too will receive a Welcome to Shopper's Voice email several weeks after receipt of your survey.
Membership Limitations
Note: Membership is limited to one person per household. If more than one person per household completes the survey, we can only accept the first person that
replies. Remember, when you fill out the survey, you are answering it on behalf of all members of your household.
All members who respond online and provide a valid postal address are automatically included in our postal panel as well. You may receive ongoing rewards through the mail from our trusted marketing partners. These offers will be highly relevant and tailored to your household, based upon your survey responses.
7. Do I need to buy anything in order to qualify for the sweepstakes?
No! Membership is free. Shopper's Voice does not sell anything to our panel members.
8. How do I refer a family member or a friend?
You can share the benefits of Shopper's Voice membership with your family and friends. Let them speak their minds and get rewarded too! For each eligible member you successfully refer to the Shopper's Voice panel, your name will be entered into a drawing to win $1,000 cash. Click here for program details. See complete Refer a Friend Official Rules.
9. Can I join the panel and win prizes if I do not live in the United States or Canada?
At this time, our panel is currently open to residents of the United States or Canada only.
10. What happens if I want to discontinue my Shopper's Voice Membership?
You may cancel your membership anytime. Click here or write to us at the following address:
41 Metropolitan Road
Toronto, Ontario
M1R 2T5
1. What kind of rewards can a Shopper's Voice panel member expect to receive?
While some companies pay for completing surveys, Shopper's Voice is unique because our consumer panel members receive ongoing rewards of membership both by postal mail and email (if you have provided us your email address) in the form of high-value money-saving coupons, free trial offers, and other relevant information, based upon the survey information you provide about your household.
You may qualify for:
The Shopper's Voice thank you package of coupons, samples and special offers
Entry into our sweepstakes
PLUS, ONGOING money-saving coupons, special offers, and relevant information from our trusted marketing partners
Online panel members receive even more great rewards!
Great Finds emails feature exclusive promotions, information and coupons on a variety of products and services including everyday household items (shampoo, cleaning products, food, and beverages), travel, dining, fashion, books and more.
PLUS, quick and fun surveys which influence how companies market their products. It is an excellent opportunity to give your feedback directly to manufacturers about the products you buy.
2. How long does it take to receive my special thank you package in the mail?
It takes approximately 12 weeks to receive your package in the mail, if you qualify. This is because each package we send out is custom made for each consumer. No two packages are alike! Your survey responses determine the types of offers you receive so you end up with highly relevant and valuable coupons, free samples, and offers from Shopper's Voice, which you can actually use!
3. How do I enter the sweepstakes drawing?
Entry to our sweepstakes drawing is automatic, as outlined in the Official Online Rules. No purchase is necessary to enter or to win; a purchase will not increase your chance of winning. One entry per person, per household.
4. How do you notify Shopper's Voice sweepstakes winners?
All sweepstakes winners will be notified by overnight mail or courier, and will be required to complete and return, within 14 days, an affidavit of eligibility, a liability release, and, where lawful, publicity release.
Click here to see our most recent winners.
While some companies pay for completing surveys, Shopper's Voice is unique because our consumer panel members receive ongoing rewards of membership both by postal mail and email (if you have provided us your email address) in the form of high-value money-saving coupons, free trial offers, and other relevant information, based upon the survey information you provide about your household.
You may qualify for:
The Shopper's Voice thank you package of coupons, samples and special offers
Entry into our sweepstakes
PLUS, ONGOING money-saving coupons, special offers, and relevant information from our trusted marketing partners
Online panel members receive even more great rewards!
Great Finds emails feature exclusive promotions, information and coupons on a variety of products and services including everyday household items (shampoo, cleaning products, food, and beverages), travel, dining, fashion, books and more.
PLUS, quick and fun surveys which influence how companies market their products. It is an excellent opportunity to give your feedback directly to manufacturers about the products you buy.
2. How long does it take to receive my special thank you package in the mail?
It takes approximately 12 weeks to receive your package in the mail, if you qualify. This is because each package we send out is custom made for each consumer. No two packages are alike! Your survey responses determine the types of offers you receive so you end up with highly relevant and valuable coupons, free samples, and offers from Shopper's Voice, which you can actually use!
3. How do I enter the sweepstakes drawing?
Entry to our sweepstakes drawing is automatic, as outlined in the Official Online Rules. No purchase is necessary to enter or to win; a purchase will not increase your chance of winning. One entry per person, per household.
4. How do you notify Shopper's Voice sweepstakes winners?
All sweepstakes winners will be notified by overnight mail or courier, and will be required to complete and return, within 14 days, an affidavit of eligibility, a liability release, and, where lawful, publicity release.
Click here to see our most recent winners.
Privacy
1. Will you sell my email address?
We work with a select group of companies who seek out offers of interest for our panel members. By completing our survey, you provide us with permission to share responses with companies who are willing to reward you with special saving coupons, trial and email offers that may interest you.
If you would like complete details read our Privacy Policy.
2. Why do you ask such personal questions i.e. age and income?
In order for companies to truly understand what consumers want, it is important for them to know more than how much of which product is purchased. They need to have a clear picture of who is buying and why they are buying. The personal questions are asked as a means to place you and your family into sub-groups. This makes it easier to understand your preferences and attitudes.
3. How do I know that the surveys/offers are from Shopper's Voice?
The security of your inbox is important to us. You will recognize our emails, as they will usually come from Shopper's Voice or Diane Simon. You can also scroll down to the bottom of the emails for our contact and privacy information. If using spam protection, please add us to your contact list: Contactus@email.ShoppersVoice.com to ensure you do not miss our valuable email offers while filtering out all the emails you do not want.
We work with a select group of companies who seek out offers of interest for our panel members. By completing our survey, you provide us with permission to share responses with companies who are willing to reward you with special saving coupons, trial and email offers that may interest you.
If you would like complete details read our Privacy Policy.
2. Why do you ask such personal questions i.e. age and income?
In order for companies to truly understand what consumers want, it is important for them to know more than how much of which product is purchased. They need to have a clear picture of who is buying and why they are buying. The personal questions are asked as a means to place you and your family into sub-groups. This makes it easier to understand your preferences and attitudes.
3. How do I know that the surveys/offers are from Shopper's Voice?
The security of your inbox is important to us. You will recognize our emails, as they will usually come from Shopper's Voice or Diane Simon. You can also scroll down to the bottom of the emails for our contact and privacy information. If using spam protection, please add us to your contact list: Contactus@email.ShoppersVoice.com to ensure you do not miss our valuable email offers while filtering out all the emails you do not want.
Updating Information
1. How can I update my email address?
To avoid missing out on great email offers and postal offers from Shopper's Voice and our trusted marketing partners please advise us of any changes in your primary email address.
To update your email address click here to log in.
2. How do I update my postal mailing address?
Please send us an email to contactus@Shoppers-Voice.com with your complete old postal mailing address along with your new postal mailing address so that we may update our records.
3. I can't remember my email address/password to log in. What do I do?
Simply visit our Forgot password page and follow the instructions. We will email your password to you shortly.
To avoid missing out on great email offers and postal offers from Shopper's Voice and our trusted marketing partners please advise us of any changes in your primary email address.
To update your email address click here to log in.
2. How do I update my postal mailing address?
Please send us an email to contactus@Shoppers-Voice.com with your complete old postal mailing address along with your new postal mailing address so that we may update our records.
3. I can't remember my email address/password to log in. What do I do?
Simply visit our Forgot password page and follow the instructions. We will email your password to you shortly.
Technical
1. Is your web site secure?
Keeping your information secure is important to us. Shopper's Voice is protected by VeriSign, a leading secure sockets layer (SSL) Certificate Authority, which encrypts information you input. Also in order to access your member profile you must enter your email address and the computer-generated password that Shopper's Voice sent to you in your Welcome email.
2. Does Shopper's Voice use cookies?
A cookie is a small piece of information put on your hard drive by a website through your Internet browser. This information helps identify a visitor returning to a site. Shopper's Voice uses cookies, to save you time so you don't have to re-enter your password each time you visit our website. In some cases we also use cookies to understand activity at our websites or websites you reach through our email. This information is only used in combination with that of other members, solely in an aggregate and anonymous format.
3. What should I do if I have technical problems while accessing or completing a survey?
We try to make our surveys compatible with all web browsers, but sometimes problems occur. If you have any technical difficulties while accessing or completing a survey, please contact us.
Keeping your information secure is important to us. Shopper's Voice is protected by VeriSign, a leading secure sockets layer (SSL) Certificate Authority, which encrypts information you input. Also in order to access your member profile you must enter your email address and the computer-generated password that Shopper's Voice sent to you in your Welcome email.
2. Does Shopper's Voice use cookies?
A cookie is a small piece of information put on your hard drive by a website through your Internet browser. This information helps identify a visitor returning to a site. Shopper's Voice uses cookies, to save you time so you don't have to re-enter your password each time you visit our website. In some cases we also use cookies to understand activity at our websites or websites you reach through our email. This information is only used in combination with that of other members, solely in an aggregate and anonymous format.
3. What should I do if I have technical problems while accessing or completing a survey?
We try to make our surveys compatible with all web browsers, but sometimes problems occur. If you have any technical difficulties while accessing or completing a survey, please contact us.
Survey Participation
1. Who will see my survey answers?
Shopper's Voice collects data for clients that want to hear from you. At Shopper's Voice all postal surveys are electronically scanned and then confidentially shredded. Stored data is encrypted and we follow strict security protocols to safeguard the personal information you share with us.
2. How do Shopper's Voice and its clients use the answers from the survey?
If you have completed the Consumer Product Survey and provided your name and address, Shopper's Voice may use this information to send a special thank you package of high-value coupons, free samples and special offers by postal mail, as a reward for filling out the survey.
Bonus Offers Program: Companies that sell products & services about which our members are likely to be interested, seek out groups like ours to provide additional free product samples, valuable trial coupons, information, research, discount and other special offers.
Email Programs: If you provide Shopper's Voice with your email address, you may receive extra coupons, special offers, and useful information through email.
Shopper's Voice collects data for clients that want to hear from you. At Shopper's Voice all postal surveys are electronically scanned and then confidentially shredded. Stored data is encrypted and we follow strict security protocols to safeguard the personal information you share with us.
2. How do Shopper's Voice and its clients use the answers from the survey?
If you have completed the Consumer Product Survey and provided your name and address, Shopper's Voice may use this information to send a special thank you package of high-value coupons, free samples and special offers by postal mail, as a reward for filling out the survey.
Bonus Offers Program: Companies that sell products & services about which our members are likely to be interested, seek out groups like ours to provide additional free product samples, valuable trial coupons, information, research, discount and other special offers.
Email Programs: If you provide Shopper's Voice with your email address, you may receive extra coupons, special offers, and useful information through email.
